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Terms of Service, Privacy Policy & Refund Policy

Welcome to howtoapplydoc.com (the “Site”). This website is owned and operated by Australian Zone PTY LTD (ABN 53691134577) (“we”, “us”, or “our”).

By accessing or using our Site, free tools, and paid services, you agree to be bound by the Terms of Service, Privacy Policy, and Refund/Cancellation Policy outlined below. If you do not agree with any part of these terms, you must immediately stop using the Site.

1. Terms of Service (Terms of Use)

Description of Services

We provide a platform designed to assist users navigating Australian documentation processes. Our services include:

  • Free Tools: Educational resources, guides, and an interactive AI Adviser.
  • Paid Directory Listings: A premium subscription directory where registered migration agents can list their services to connect with potential clients.

Important Disclaimers

Not Legal or Migration Advice: The content, tools, and AI Adviser available on this Site are for general informational and educational purposes only. We are not migration agents or lawyers. Nothing on this Site constitutes formal migration advice, legal advice, or a binding assessment of your visa eligibility. Always consult a Registered Migration Agent (RMA) or legal professional for your specific circumstances.

Information May Be Incomplete or Outdated: Australian migration laws and documentation requirements change frequently. While we strive for accuracy, we cannot guarantee that the information, tools, or AI responses on this Site are completely accurate, up-to-date, or exhaustive. Use of the information is strictly at your own risk.

User Obligations

By using this Site, you agree not to:

  • Misuse the Site, its tools, or its infrastructure in any way.
  • Engage in automated data collection, scraping, harvesting, or crawling of any content or directory listings.
  • Attempt to bypass security measures, disrupt the Site’s servers, or inject malicious code.
  • Use our AI tools to generate spam, malicious queries, or misleading information.

Agent Directory Terms & Obligations

For migration agents who subscribe to our directory listing services:

  • Subscription Benefits: A paid subscription grants you a visible profile placement within our public directory for the duration of your active billing cycle.
  • MARN Requirement: You must hold a current, valid Migration Agent Registration Number (MARN) issued by the Office of the Migration Agents Registration Authority (OMARA). You must immediately notify us and remove your listing if your registration is suspended, cancelled, or expires. Official web site MARA
  • Conduct and Liability: All professional conduct, advice given to clients sourced through this Site, and the accuracy of your profile information are entirely your responsibility. We act solely as a directory venue and are not party to any agreements made between agents and users.

Limitation of Liability

To the maximum extent permitted by Australian law, Australian Zone PTY LTD, its directors, employees, and partners shall not be liable for any direct, indirect, incidental, or consequential damages resulting from your use of, or inability to use, the Site, its tools, or the services of any agent listed on the platform.

Termination & Account Removal

We reserve the right, at our absolute discretion and without prior notice, to suspend, restrict, or terminate your access to the Site, or remove your directory listing, if we believe you have violated these Terms, acted fraudulently, or if your MARN status becomes invalid.

Governing Law

These Terms are governed by and construed in accordance with the laws of Australia’s all states. You submit to the non-exclusive jurisdiction of the courts of that state.

2. Privacy Policy

This Privacy Policy details how Australian Zone PTY LTD complies with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

Personal Information We Collect

We may collect the following personal information depending on how you interact with our Site:

  • Users: Email addresses, profile data, search queries, and interactions with the AI Adviser.
  • Registered Agents: Name, business details, MARN, email address, profile photos, phone numbers, and payment details with stripe.

Why We Collect It

We collect and use this information to:

  • Provide, operate, and maintain our tools, website, and AI features.
  • Manage agent subscriptions and display valid professional directory profiles.
  • Communicate with you regarding updates, account management, and support requests.
  • Improve Site functionality and monitor for security threats or misuse.

Who We Share Your Data With

We do not sell your personal data. To provide our services, we share necessary data with trusted third-party service providers:

  • Stripe: For secure payment processing (we do not store full credit card details on our servers).
  • Supabase: For database management and secure user authentication data storage.
  • Upstash: For serverless data caching and rate-limiting.
  • Vercel: For web hosting and application deployment.
  • Anthropic: To power the AI Adviser (queries you type into the AI tool may be processed by Anthropic API models to generate responses).

Overseas Data Storage

By using this Site, you acknowledge that your personal information may be stored and processed on servers located outside of Australia. Our infrastructure partners (including Vercel, Supabase, and Upstash) primarily utilize data centers located in the United States. We ensure these providers maintain high standards of data security and confidentiality.

Data retention — how long do you keep agent and user data after they leave? Add a line: “We retain personal data only as long as necessary for the purposes described, or as required by law (typically 7 years for financial records).

OAIC reference — if a user isn’t happy with your response to a privacy complaint, they can escalate. Add: “If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

Cookies and Tracking

We use cookies, identifiers, and similar tracking technologies to analyze user behaviour, remember your preferences, keep you logged in, and improve your overall experience. You can disable cookies through your browser settings, though some features of the Site may cease to function correctly.

Access, Correction, and Deletion Requests

You have the right to access the personal information we hold about you, request corrections to inaccuracies, or ask for your data to be permanently deleted. To make a request, please contact us at support@howtoapplydoc.com. We will respond to your request within a reasonable timeframe.

Privacy Complaints

If you believe we have breached the Australian Privacy Principles, please contact us directly using the email address below. We take privacy concerns seriously and will investigate and respond to your complaint promptly.

3. Refund / Cancellation Policy

Subscription Structure

Paid agent directory listings are structured as recurring monthly subscriptions. Your chosen payment method will be automatically charged each month on the anniversary of your signup date.

How to Cancel

You can cancel your agent directory subscription at any time by contacting support at support@howtoapplydoc.com, or by using the private edit link provided to you at registration.

Cancellation Timeline

Cancellations take effect at the end of your current billing period. You will retain access to your premium directory listing until the current paid period expires, at which point the subscription will not renew.

Refund Rules

  • No Refunds for Partial Months: We do not offer prorated refunds or credits for partial months of service or unused time if you choose to cancel mid-billing cycle.
  • Listing Status Post-Cancellation: Upon the effective expiration date of your cancellation, your premium directory listing will be automatically hidden or reverted to a restricted, non-visible status.
  • Nothing in this Policy is intended to exclude, restrict, or modify any rights you have under the Australian Consumer Law (ACL) that cannot lawfully be excluded.

4. Contact Details

For all enquiries regarding these Terms, privacy matters, data requests, or subscription cancellations, please contact us using the details below:

Contact Email: support@howtoapplydoc.com

Business Registered Name: Australian Zone PTY LTD (ABN – 53691134577)

Website: https://howtoapplydoc.com/

Updated Date: 02 June 2026

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